HomeTerms of Service
Terms of Service
Last updated: June 2026
By using Cusmaa (cusmaa.com), you agree to comply with these Terms of Service. Please read them carefully before placing or accepting any order.
1. Acceptance of Terms
- By using the Cusmaa platform (cusmaa.com), you agree to be bound by these Terms of Service.
- If you do not agree, please discontinue use of our platform immediately.
2. About Cusmaa
- Cusmaa is a B2B2C marketplace platform connecting custom clothing vendors (tailors, boutiques, designers) with customers in Malaysia.
- Cusmaa acts as a neutral intermediary and escrow agent — we are not directly responsible for the quality of products produced by vendors.
3. User Accounts
- You must be 18 years of age or older to register an account.
- Information provided during registration must be accurate and kept up to date.
- You are responsible for maintaining the confidentiality of your account password.
- Cusmaa reserves the right to terminate accounts that violate these terms.
4. Order Process
- Submit Brief: Customer submits specifications and design to vendor.
- Mockup: Vendor prepares a mockup within 1–5 working days (maximum set by Cusmaa).
- Full Payment: Customer pays 100% upfront into Cusmaa escrow after approving the mockup.
- Production: Vendor begins production — estimated timeline displayed on vendor profile.
- Quality Check: Vendor performs quality check before dispatch.
- Delivery: Vendor ships the product to the customer.
- Completion: Customer confirms receipt; Cusmaa releases payment to vendor.
5. Escrow & Payment System
- All payments are made 100% upfront into Cusmaa's escrow system to protect both parties.
- Funds are held by Cusmaa until the order is completed and confirmed by the customer.
- Payment is released to vendors after successful order completion.
- Cusmaa charges a platform commission as stated in the vendor agreement.
- All payments are in Malaysian Ringgit (MYR), processed via ToyyibPay.
6. Cancellation & Refund Policy
- Before mockup approved: Full cancellation, 100% refund.
- After payment made: Non-refundable if production has commenced.
- Defective or non-conforming product: Vendor must redo or issue a refund.
- All disputes will be resolved through Cusmaa's mediation process.
7. Vendor Responsibilities
- Provide services in accordance with agreed specifications.
- Update order status accurately and in a timely manner.
- Must not communicate with customers outside the Cusmaa platform.
- Adhere to quality standards set by Cusmaa.
- Be responsible for product quality and on-time delivery.
8. Customer Responsibilities
- Provide clear and complete specifications and design files.
- Approve or reject mockups within a reasonable timeframe.
- Make payments according to the scheduled process.
- Provide honest feedback through the rating system.
9. Intellectual Property
- Designs uploaded by customers remain the property of the customer.
- Vendors are not permitted to use customer designs for any other purpose without written consent.
10. Limitation of Liability
- Cusmaa is not responsible for any indirect, consequential, or incidental loss arising from use of our platform.
- Maximum liability of Cusmaa is limited to the total transaction value of the relevant order.
11. Governing Law
- These Terms of Service are governed by the laws of Malaysia.
- Any disputes shall be resolved in courts of competent jurisdiction in Kuala Lumpur, Malaysia.
12. Contact Us
Cusmaa Technologies Enterprise
BO1-A-9, Menara 2, KL Eco City, No. 3 Jalan Bangsar, 59200 Kuala Lumpur
Email: support@cusmaa.com
Questions about these terms?
Email support@cusmaa.com